Shipping & Returns

Delivery options, timing, and fees can vary by order. Please review the information provided at checkout or contact us before ordering.

BEYEFA HAIR RETURN POLICY

At Beyefa, we want you to be happy with your purchase. Please read our return policy carefully before placing your order.

1. 48-HOUR RETURN WINDOW

All return or exchange requests must be made within 48 hours of receiving your order. Items cannot be returned or exchanged after 48 hours.

2. CONDITION OF THE HAIR

For a return or exchange to be accepted, the hair must be unused, unworn, unwashed, uncut, unaltered and in its original condition and packaging.

3. WRONG OR DEFECTIVE ITEM

If you receive the wrong item or there is a confirmed defect from our end, please contact us within 48 hours of delivery and provide clear photos/videos of the item. We will review the issue and, where applicable, arrange a replacement or other suitable resolution.

4. USED OR ALTERED HAIR

Hair that has been worn, brushed, cut, washed, installed, coloured, altered or otherwise used cannot be returned or exchanged.

5. CHANGE OF MIND

If you change your mind after receiving your order, the item may only be returned within 48 hours and must still be unused and in its original condition. Return delivery costs will be borne by the customer.

6. REFUNDS

Approved refunds will only be processed after the returned item has been received and inspected. Delivery fees are non-refundable.

7. BEFORE ORDERING

Please carefully confirm your preferred length, colour, texture and quantity before payment, as changes may not be possible once your order has been processed.

Thank you for shopping with Beyefa. We appreciate your understanding and support.